FAQs

General

How do I contact Croner-i?

We’re always happy to help with your queries. You can contact us in the following ways.

  • New to Croner-i: 0800 231 5199

  • Existing customers: 0844 561 8166

  • Talk to us on live chat (bottom right-hand corner)

  • Submit an enquiry

Phone lines and live chat are open 9am-5pm, Monday to Friday.

What are your supported browsers?

On desktop:

  • Internet Explorer 11

  • Microsoft Edge

  • Chrome – current and previous three versions

  • Safari 9 and above

  • Windows 7, 8, 10

  • Mac OS 10.10 and above

On mobile:

  • Chrome on Android Marshmallow and above

  • Safari on latest and previous Apple iOS

Most other browsers and operating systems may work, but are not officially supported so some elements may not function properly.

How do I subscribe to the Croner-i newsletter?

We’re always updating our products, offering new content and tools – and the best way to hear about them is to sign up to our newsletter.

Enter your email address and details on this page, and you’ll be subscribed in seconds.

Using Croner-i

How do I log in?

Go to https://portal.croneri.co.uk and enter your login information. Your email should be the address you used to sign up to our service.

For a walkthrough, see our tutorial video

I’ve forgotten my password – what do I do?

No problem. Go to https://portal.croneri.co.uk, select ‘Forgotten your password?’ and enter your email address. We’ll email you a password reset link.

I can’t access Croner-i – what do I do?

You need a subscription to access most of our service. Contact us or call 0800 231 5199 to sign up.

If you’re a current subscriber and can’t access your products, try deleting the cookies and cache on your browser and refreshing the page:

  • Microsoft Edge: Hub (icon on top right) > History > Clear all history > Browsing history. Select Cookies and saved website data and Cached data and files, then click Clear.

  • Chrome: Enter chrome://settings/clearBrowserData in the top bar, select Cookies and other site data and Cached images and files, then click Clear data.

  • Safari: Safari menu > Clear History… or Clear History and Website Data… > Clear History. Then close and reopen your browser.

If you see error message 503, you may be using an old URL. Try logging in at https://portal.croneri.co.uk instead.

If problems persist, call our team on 0844 561 8166 or email product.support@croneri.co.uk and we’ll help you out.  

Can I add more logins to my subscription?

Yes, you can. Call the team on 0800 231 5199 to discuss an upgrade.

What’s included in my subscription?

You can see the products in your subscription at https://portal.croneri.co.uk. If you’re still unsure, feel free to contact us contact us or email client.experience@croneri.co.uk.   

How do I change the products in my subscription?

Call us on 0844 561 8166 to discuss your options. Croner-i products and modules can be flexible, and we may be able to alter your subscription.

I have a suggestion for some content I would like

We’re constantly improving our products, and we’re always keen to hear what our customers would like to see. See the contact information for individual products in your weekly eAlerts, or call client experience on 0844 561 8166 and we’ll pass on your request.

How do I use the search function?

Just type what you’re looking for into the bar at the top. You can narrow down your search by selecting which types of content you want, from the left-hand sidebar; or use quotation marks around your search term (e.g. “payroll data”) to search for that exact phrase.

For a walkthrough, see our tutorial video.

How do I make custom folders?

When you want to add a piece of content to a folder, just click the ‘Add to folder’ button at the top. Select ‘Create a new folder’ to make a new one.

See our tutorial video for more info on how to use folders.

How do I make annotations, notes, and highlights?

Simply highlight the text you want to annotate, and click the annotation button. You can then pick a colour and type in your notes. To find your highlights later, go to your username in the top right-hand corner and select ‘My annotations’.

For a walkthrough, see our tutorial video.

How do I install the tax and accounting tools?

A number of our tax, accounting, and audit products contain downloadable tools – such as the Private Company Audit System (PCAS).

To use one, find it in your product – either using the content explorer at the side or the search bar at the top – and click the ‘Download’ button. You’ll be prompted to save the file to your computer. Save it, then open the file and follow the instructions.

Bear in mind that some tools are built as Microsoft Excel spreadsheets. To use them effectively, you will need Excel or another compatible program.

When will _____ be updated?

All our content is updated on a regular basis. Some types of content are updated more regularly than others, but you can be assured that all our information, guidance, and tools are kept as up-to-the-minute as possible.

If you find a resource that you believe to be out of date, please contact us and we’ll look into it.

My account

How do I change my account details?

To change your account details – such as your bank details, company address, or payment method – please call the client experience team on 0844 561 8166, or email client.experience@croneri.co.uk, and we’ll happily help you out.

I have a query about my subscription renewal

Call the client experience team on 0844 561 8166, or email client.experience@croneri.co.uk, and we’ll talk through your options.

I need a PO number

Please call 0844 561 8166 or email client.experience@croneri.co.uk for all billing-related queries – our client experience team are happy to help.

Can you send me an e-bill or copy of my invoice?

Yes, of course. If you don’t already have a copy, call 0844 561 8166 or email credit.control@croneri.co.uk and we’ll arrange to send you one.