Appeals

Failures to notify or record complaint

Investigations

Complaint/conduct matter/death or serious injury (DSI) matter

Final reports on investigations

Generally

Handling

Complaints about VAT officers

Generally

Parliamentary Ombudsman's relationship with

Complaints and misconduct

Co-operation, assistance and information

Disclosure of information

Payments

Use of information

Direction and control matters

General provisions

Application

Complaint/conduct matter/death or serious injury (DSI) matter

Direction and control matters

Functions of IPCC in relation to commissioners and officers

Interpretation

Reports to Chancellor of the Exchequer

Temporary service and copies of accounts

Handling complaints and conduct matters etc.

Appropriate authority

Complaints against person subsequently ceased to serve with HMRC

Conduct matters arising in civil proceedings

Delegation of powers and duties

Duties to preserve evidence

Failures to notify or record complaint

Generally

Initial handling and recording of complaints

Keeping of records

Recording etc. of conduct matters in other cases

Handling death and serious injury (DSI) matters

Duty to preserve evidence

Duty to record

Generally

Procedure where conduct matter revealed during investigation

Reference of DSI matters

Investigations

Appeals

Appointment of persons to carry out

Appropriate authority on own behalf

By police force under management/supervision of IPCC

Combining and splitting

Copies of complaints etc.

Generally

Information for complainant about disciplinary recommendations

Inspections of HMRC premises

Management

Manner and time limits of notifications

Notification of actions and decisions

Power to determine form of

Power to discontinue

Power to impose requirements in relation to

Register to be kept by IPCC

Relinquishing supervision/management

Reports and recommendations

Restrictions on proceedings pending conclusion

Resumption following criminal proceedings

Supervision

Suspension

Withdrawn and discontinued complaints

Provision of information

Duty to consider submissions from person whose conduct is in question

Duty to keep complainant informed

Duty to provide for other persons

Duty to provide to appropriate authority

Exceptions to duty to keep complainant informed/provide information for other persons

Generally

Manner in which duties to be performed

Written notices

Reference of complaints

Duties

Generally

Reference of conduct matters

Duties

Generally

Recording

Reference of DSI matters

Duties

Generally

Recording