HMRC have published guidance outlining the process for complaining about:

(1)the department’s services, e.g. unreasonable delays and mistakes (www.gov.uk/guidance/complain-to-hm-revenue-and-customs); or

(2)the behaviour of their staff, e.g. assault leading to death or serious injury, corruption, fraud and unauthorised disclosure of information. HMRC regard these as criminal or near criminal behaviour. Such complaints are overseen by the Independent Police Complaints Commission (www.gov.uk/complain-about-serious-misconduct-by-hm-revenue-and-customs-staff).

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