The Adjudicator’s role is to provide an independent mechanism for investigating complaints about how HMRC have handled a taxpayer’s affairs.

It is the way in which HMRC have handled a taxpayer’s tax affairs which concerns the Adjudicator. The matters within her jurisdiction include excessive delay, errors and discourtesy on HMRC’s part; they also include the way in which HMRC have exercised any discretion – including, it appears, a complaint that they have dealt unreasonably with a request for time to pay by a taxpayer short of money.

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