Legislation was introduced in FA 2009, s. 92 requiring HMRC to prepare and maintain a Charter (CRCA 2005, s. 16A). The Charter, which was first published on 12 November 2009, sets out standards of behaviour and values to which HMRC will aspire in dealing with taxpayers, as well as what they expect from taxpayers. This replaced the previously published Inland Revenue Taxpayer's Charter. In addition, the legislation requires HMRC to report annually on how well they are doing in meeting the standards in the Charter.

The Charter was updated on 12 January 2016 and the revised version can be found at www.gov.uk/government/publications/your-charter/your-charter.

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