This Statement of Practice sets out the expanded services which are now available from Taxes Contact Centres which deal with the tax affairs of individuals. It supersedes Statement of Practice 1/05.

Security and confidentiality

HM Revenue & Customs is committed to ensuring the information it receives is accurate and that the privacy of customers' affairs is protected. For the services described in this Statement of Practice:

Callers will only be able to supply or amend information concerning individuals’ tax affairs.

We will take steps to check the identity of the caller before discussing a customer’s tax affairs.

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